Terms of Business

Warranty
Returns policy
Pricing
Shipping


Warranty

Watch Trader Pty Ltd covers all preowned watches for 3, 6 or 12 months. Some watches, particularly vintage models are not covered by any warranty. Warranty period for each watch is clearly described.

All of our pre-owned watches are fully checked by our Watchmaker and expert staff and we are confident you are receiving a quality product fit for its intended purpose.


Our warranty covers the mechanical function of the watch and warrants that it will run to manufacturer's specifications. In the case of mechanical watches timekeeping of up to +/- 15-30 seconds a day can be considered normal. For older watches a minute or more may be considered normal. Chronometer certified watches should run within -4/+6 secs per day however this will depend on how you use your watch and the external forces it is subjected to.


When purchasing a pre-owned product, buyers should be aware that it will have signs of use. We aim to accurately describe every watch we sell, we ask buyers to carefully read our descriptions and look at photographs before purchase. Our warranty does not cover any of the following - wear and tear, accidental or deliberate damage caused by impact. We do not cover scuffs, scratches, dings or dents. Damage to bracelets or straps, buckles, clasps or tangs is specifically excluded from this warranty whether accidental or otherwise.


Cover is for mechanical issues, and covers the watch should it need regulating, servicing or otherwise repairing to ensure time-keeping and function within manufacturer's specifications taking in to consideration age and condition. In other words, you should not expect a 1970 Rolex Submariner to run exactly to manufacturers original specifications but you should if the watch is much newer. We try to implement a common sense policy and do what we can to ensure our customers are happy.


We ensure all watches with a water resistance rating are pressure tested to that rating. No pre-owned watch is covered for water damage. We strongly advise that watches with claims of being waterproof are only used in water whilst within the manufacturers' warranty period and after then should be tested regularly and then used when sure the watch is water resistant. Never open your watch and assume it will remain water resistant.


All warranty claims must be raised with Watch Trader Pty Ltd as soon as possible and certainly within 7 days of the customer becoming aware of a problem. The watch must be returned to Watch Trader at the customer's own expense. Watch Trader will check and, where necessary, repair the watch and return it to you at our expense.


Where a watch-case has been opened by either the customer, a repairer or other third party the Watch Trader Warranty will become void.


All warranty work will be carried out by the Watch Trader Watchmaker, other competent third parties or manufacturers or their representatives as nominated by Watch Trader Pty Ltd.

 

Returns Policy

We offer a full refund on all Pre-Owned watches we sell. Customers have a three day consideration period from the time of delivery. Buyers must contact us within 3 days of receipt by either telephone, fax or email if they wish to return a purchase. We count the three day period from the time the package is signed for when delivered. Once 3 days (72 hours) has passed the sale is final and no refunds will be offered.

Should a purchaser wish to return a watch, having notified us of their intent to do so, they should post or send the watch by mail or courier with adequate insurance cover. Watches must be returned to us in the exact same condition received. If the watch has been worn, other than for appraisal purposes, or damaged in any way, no refund will be offered. A full refund, paid by the same method of original payment, will made upon receipt of the goods at our office.

Pricing

All prices are in Australian dollars and include GST where applicable. To insure against erroneous pricing, until such time as Watch Trader Pty Ltd. emails the customer to advise of an order being accepted we reserve the right not to accept the customer order.

 

Shipping

Prices quoted include insured delivery to Australian addresses. Customers will need to sign for receipt of goods. We will not allow alternative representatives to sign for deliveries. Dependent on value and destination we ship by Australia Post or insured courier service.

We can ship to many countries by request. Please emailor ca ll us to see if we can ship to your country and for pricing.