Frequently Asked Questions For Buyers

What payment options do I have?

Payal, Mastercard, Visa or Bank Wire. Cash payments are welcome for in-store purchases.

Credit card payments will need to be supported by additional ID. Call us for detail

Is my credit card payment secure?

We do not retain credit card details. Purchases with a credit card are cleared through ANZ merchant services.

Paypal never share your credit card details with us. Paypal directly deposit funds to our account and you only ever share you credit card details with the worlds largest and most secure online payment company.

How will my watch be delivered to me?

Your watch will be sent by either insured post or courier. It will be sufficiently packaged to avoid any damage. If you are in Melbourne you can organise collection by appointment. All of our shipments are insured under our jewellers block insurance policy with Lloyds of London.

What if I am not happy after I receive the watch?

We offer a full refund, no questions asked, on all pre-owned watches. You must inform us of your intent to return the watch within 3 days of receipt. Receipt is counted from the moment you sign for the watch. The watch must be unworn and in the same condition as it was receieved. Please see our terms of business for further information.

What sort of warranty do you offer?

All of our new watches come with a 24 month warranty and our used watches come with a 3, 6 or 12 month warranty. Each watch specifies the warranty period. Further warranty information can be found here.

How do I know my watch is authentic?

Our pre-owned watches are checked by our staff including our Watchmaker. We guarantee authenticity for the lifetime of your ownership. We are an Australian owned and operated business and stake our reputation on delivering only the highest quality products.